Connect Desk to the way your customers reach you

• Available

  Your support mailbox

  Forward support@yourcompany to your Desk address and every email becomes a ticket; replies thread back to the right one.

  • A test message confirms the forwarding works before you switch over.
  • Several mailboxes per workspace, by plan.
• Available

  Help center and web form

  Your knowledge base, a request form and a request page for each customer, in Arabic and English.

• Available

  Telvory remote support

  Start an attended or unattended session from a ticket; the session's start and end are noted on the ticket, and a ticket can be created from a session.

• Available

  Telvory meetings and calls

  Call the requester or schedule a meeting from the ticket; the meeting is linked to it. Needs the Meetings add-on.

• On some plans

  Webhooks from your rules

  A rule can send the ticket to your own HTTPS endpoint when something happens — to update another system or alert a channel.

• Available

  Public API

  Read and write tickets with an API key that acts as its owner, with read and write scopes and a rate limit per key.

• Not live yet

  WhatsApp and social messages

  WhatsApp and social-media messages will arrive as Desk tickets through Telvory's own messaging connector. The connection is built and waiting on the platform's business review, so it is not live yet — we will not charge for it until it is.

• Not live yet

  Phone, SMS and live chat

  Not in Desk yet. Until then, a call can be logged on a ticket by hand, and a Telvory meeting can be started from it.

Need something that is not here? Tell us which system you use — the list above grows from what customers ask for.